Testing shifter/button functionality on a Stages SB20 smart bike

To confirm the shifting is working as expected on your Stages SB20 and help diagnose other related symptoms, follow these steps.

Set user weight

Select the Profile tab at the bottom of the app to access the user settings menu. The weight entered here is used to calculate resistance, so it's important to set it accurately. It doesn’t have to be exact but try to keep it close to your real weight for the best results.  

Creating a new setup

1.  Connect to your SB20 and select the SETUPS tab. Next, click the + icon to create a new profile.
2.  On the New Setup screen, you will see several different options for modifying how the SB20 will behave with shifting. The default settings will be sufficient for the purpose of this test. 
   • Set a reasonable equipment weight. 
   • Use Campagnolo or Shimano shifting setting.
   • Brake should be enabled, unless you are using an SB20 mountain bike shifter and no brakes are present. 
3. To apply these settings to the bike, tap the checkmark in the upper right corner. It will turn green when selected.
   
   

Testing the bike

Shifting Test

1. Select the DATA tab.

2. Press the primary top and bottom buttons on the left shifter (buttons 1 and 2):

   • The blue gear indicator should move, indicating a front chainring change.

   • You should feel a change in resistance while pedaling.

3. Press the primary top and bottom buttons on the right shifter (buttons 1 and 2):

   • The blue gear indicator should move, indicating a rear cassette change.

   • You should feel a change in resistance while pedaling.

4. Press the secondary shifter buttons (buttons 4 and 5) positioned near the drops and repeat steps 1 and 2. 

Braking Test

1. Ensure the flywheel is in motion before testing.

2. Press the left brake lever:

   • Resistance should be felt almost instantly.

   • Resistance should lessen when the lever is released.

3. Press the right brake lever:

   • Resistance should be felt almost instantly.

   • Resistance should lessen when the lever is released.

If shifting issues occur during testing, check the connectors at the stem to ensure they are secure. Reconnect any loose cables and test again. If issues persist, contact customer support.