<div class="control-group ticket_section"> <label class=" control-label cf_serial_number_102642-label " for="helpdesk_ticket_cf_serial_number_102642">Serial # (located under battery, example: 0012414001)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_102642]" id="helpdesk_ticket_custom_field_cf_serial_number_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label firmware_initial_102642-label " for="helpdesk_ticket_firmware_initial_102642">Current Firmware Version</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][firmware_initial_102642]" id="helpdesk_ticket_custom_field_firmware_initial_102642"><option value="">...</option> <option data-id="11000229081" value="1.8.2">1.8.2</option> <option data-id="11000222946" value="1.8.1">1.8.1</option> <option data-id="11000222947" value="1.8.0">1.8.0</option> <option data-id="11000215880" value="1.7.1">1.7.1</option> <option data-id="11000215879" value="1.7.0">1.7.0</option> <option data-id="11000213300" value="1.6.8">1.6.8</option> <option data-id="11000194658" value="1.6.3">1.6.3</option> <option data-id="11000191655" value="1.6.1">1.6.1</option> <option data-id="11000175914" value="1.5.1">1.5.1</option> <option data-id="11000163910" value="1.5.0">1.5.0</option> <option data-id="11000160551" value="1.3.0">1.3.0</option> <option data-id="11000142463" value="1.2.0">1.2.0</option> <option data-id="11000140653" value="1.1.9">1.1.9</option> <option data-id="11000139797" value="1.1.8">1.1.8</option> <option data-id="11000136843" value="1.0.14">1.0.14</option> <option data-id="11000142609" value="2.0.86">2.0.86</option> <option data-id="11000136842" value="2.0.85">2.0.85</option> <option data-id="11000124038" value="2.0.84">2.0.84</option> <option data-id="11000093035" value="2.0.82">2.0.82</option> <option data-id="11000085849" value="2.0.81">2.0.81</option> <option data-id="11000084262" value="2.0.80">2.0.80</option> <option data-id="11000008642" value="2.0.79">2.0.79</option> <option data-id="11000006536" value="2.0.78">2.0.78</option> <option data-id="11000003837" value="2.0.77">2.0.77</option> <option data-id="1002702075" value="2.0.76">2.0.76</option> <option data-id="1002664226" value="2.0.58">2.0.58</option> <option data-id="1002664227" value="2.0.51">2.0.51</option> <option data-id="1002664228" value="2.0.48">2.0.48</option> <option data-id="1002664229" value="2.0.38">2.0.38</option> <option data-id="1002664230" value="2.0.37">2.0.37</option> <option data-id="1002664231" value="2.0.31">2.0.31</option> <option data-id="1002664232" value="2.0.21">2.0.21</option> <option data-id="1002664233" value="2.0.18">2.0.18</option> <option data-id="1002664234" value="2.0.12">2.0.12</option> <option data-id="1002664235" value="2.0.9">2.0.9</option> <option data-id="1002664236" value="2.0.4">2.0.4</option> <option data-id="1002664237" value="2.0.1">2.0.1</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_dash_item_102642-label " for="helpdesk_ticket_cf_dash_item_102642">Dash Product</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_dash_item_102642_11000087666" name="helpdesk_ticket[custom_field][cf_dash_item_102642]"><option value="">...</option> <option value="Dash">Dash</option> <option value="Dash Mount">Dash Mount</option> <option value="Dash Accessory">Dash Accessory</option></select><div class="level_2"><label class="">Model / SKU</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_model_sku_102642_11000087666" name="helpdesk_ticket[custom_field][cf_model_sku_102642]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_dash_item_102642_11000087666').nested_select_tag({"data_tree":[["Dash","Dash",[["Dash 1 941-0001","Dash 1 941-0001",[]],["Dash L10 941-0002","Dash L10 941-0002",[]],["Dash M50 941-0004","Dash M50 941-0004",[]],["Dash L50 941-0003","Dash L50 941-0003",[]],["Dash M200 941-0051","Dash M200 941-0051",[]],["Dash L200 941-0050","Dash L200 941-0050",[]]]],["Dash Mount","Dash Mount",[["Out front mount 941-0017","Out front mount 941-0017",[]],["MTB mount 941-0018","MTB mount 941-0018",[]],["Tri mount 941-0019","Tri mount 941-0019",[]],["Integrated 2-bolt 941-0020","Integrated 2-bolt 941-0020",[]],["Integrated Envy 941-0029","Integrated Envy 941-0029",[]],["Anywhere mount 941-0022","Anywhere mount 941-0022",[]],["Top cap mount 941-0023","Top cap mount 941-0023",[]],["Lower Blendr mount 941-0021","Lower Blendr mount 941-0021",[]],["Upper Blendr mount 941-0027","Upper Blendr mount 941-0027",[]],["GoPro adapter 941-0024","GoPro adapter 941-0024",[]]]],["Dash Accessory","Dash Accessory",[["HRM1 941-0010","HRM1 941-0010",[]],["HRM2 941-0034","HRM2 941-0034",[]],["Speed 941-0011","Speed 941-0011",[]],["Cadence 941-0012","Cadence 941-0012",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"11000087666","subcategory_id":"helpdesk_ticket_custom_field_cf_model_sku_102642_11000087666"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_102642-label " for="helpdesk_ticket_cf_serial_102642">Bike Serial #: </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_102642]" id="helpdesk_ticket_custom_field_cf_serial_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_firmware_initial_sb_102642-label " for="helpdesk_ticket_cf_firmware_initial_sb_102642">Bike Firmware: </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_firmware_initial_sb_102642]" id="helpdesk_ticket_custom_field_cf_firmware_initial_sb_102642"><option value="">...</option> <option data-id="11000229082" value="1.12">1.12</option> <option data-id="11000227059" value="1.11.2">1.11.2</option> <option data-id="11000227060" value="1.11.1">1.11.1</option> <option data-id="11000224184" value="1.11.0">1.11.0</option> <option data-id="11000221681" value="1.10.3">1.10.3</option> <option data-id="11000219476" value="1.10.2">1.10.2</option> <option data-id="11000219477" value="1.10.1">1.10.1</option> <option data-id="11000218719" value="1.10.0">1.10.0</option> <option data-id="11000213312" value="1.9.2">1.9.2</option> <option data-id="11000213313" value="1.9.1">1.9.1</option> <option data-id="11000213314" value="1.8.3">1.8.3</option> <option data-id="11000213315" value="1.8.2">1.8.2</option> <option data-id="11000213316" value="1.8.1">1.8.1</option> <option data-id="11000194878" value="1.8.0">1.8.0</option> <option data-id="11000194206" value="1.6.0">1.6.0</option> <option data-id="11000194830" value="1.5.1">1.5.1</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_appsoftware_platform_102642-label " for="helpdesk_ticket_cf_appsoftware_platform_102642">App Platform</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_appsoftware_platform_102642]" id="helpdesk_ticket_custom_field_cf_appsoftware_platform_102642"><option value="">...</option> <option data-id="11000194118" value="Zwift">Zwift</option> <option data-id="11000194119" value="Trainer Road">Trainer Road</option> <option data-id="11000194120" value="Sufferfest">Sufferfest</option> <option data-id="11000194121" value="Rouvy">Rouvy</option> <option data-id="11000194122" value="FulGaz">FulGaz</option> <option data-id="11000194123" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_operating_system_102642-label " for="helpdesk_ticket_cf_operating_system_102642">Operating System</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_operating_system_102642]" id="helpdesk_ticket_custom_field_cf_operating_system_102642"><option value="">...</option> <option data-id="11000218714" value="Android">Android</option> <option data-id="11000218715" value="iOS">iOS</option> <option data-id="11000218716" value="MacOS">MacOS</option> <option data-id="11000218717" value="Windows">Windows</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_model614666_102642-label " for="helpdesk_ticket_cf_model614666_102642">Indoor Bike Model: </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model614666_102642]" id="helpdesk_ticket_custom_field_cf_model614666_102642"><option value="">...</option> <option data-id="11000219716" value="SC1">SC1</option> <option data-id="11000219717" value="SC2">SC2</option> <option data-id="11000219718" value="SC3">SC3</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_numbers_102642-label " for="helpdesk_ticket_cf_serial_numbers_102642">Serial number(s) Serial number (located on the sticker on the inside of the rear leg of the bike):</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_numbers_102642]" id="helpdesk_ticket_custom_field_cf_serial_numbers_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_club_or_company_name135136_102642-label " for="helpdesk_ticket_cf_club_or_company_name135136_102642">Club or Company name: </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_or_company_name135136_102642]" id="helpdesk_ticket_custom_field_cf_club_or_company_name135136_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_model297321_102642-label " for="helpdesk_ticket_cf_model297321_102642">Model: </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model297321_102642]" id="helpdesk_ticket_custom_field_cf_model297321_102642"><option value="">...</option> <option data-id="11000219691" value="SIC1">SIC1</option> <option data-id="11000219692" value="SIC2">SIC2</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number1790_102642-label " for="helpdesk_ticket_cf_serial_number1790_102642">Serial number:</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number1790_102642]" id="helpdesk_ticket_custom_field_cf_serial_number1790_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_club_or_company_name670480_102642-label " for="helpdesk_ticket_cf_club_or_company_name670480_102642">Club or Company name: </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_or_company_name670480_102642]" id="helpdesk_ticket_custom_field_cf_club_or_company_name670480_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number843722_102642-label " for="helpdesk_ticket_cf_serial_number843722_102642">Serial number (located on the sticker on the side of the power meter pod):</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number843722_102642]" id="helpdesk_ticket_custom_field_cf_serial_number843722_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_adc_102642-label " for="helpdesk_ticket_cf_adc_102642">ADC (if known): </label> <div class="controls "> <input class=" number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_adc_102642]" id="helpdesk_ticket_custom_field_cf_adc_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_firmware_version_102642-label " for="helpdesk_ticket_cf_firmware_version_102642">Firmware version: </label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_firmware_version_102642]" id="helpdesk_ticket_custom_field_cf_firmware_version_102642"><option value="">...</option> <option data-id="11000229080" value="1.8.2">1.8.2</option> <option data-id="11000224060" value="1.8.1">1.8.1</option> <option data-id="11000224061" value="1.8.0">1.8.0</option> <option data-id="11000219659" value="1.7.1">1.7.1</option> <option data-id="11000219660" value="1.7.0">1.7.0</option> <option data-id="11000219661" value="1.6.8">1.6.8</option> <option data-id="11000219662" value="1.6.3">1.6.3</option> <option data-id="11000219663" value="1.6.1">1.6.1</option> <option data-id="11000219664" value="1.5.1">1.5.1</option> <option data-id="11000219665" value="1.5.0">1.5.0</option> <option data-id="11000219666" value="1.3.0">1.3.0</option> <option data-id="11000219667" value="1.2.0">1.2.0</option> <option data-id="11000219668" value="1.1.9">1.1.9</option> <option data-id="11000219669" value="1.1.8">1.1.8</option> <option data-id="11000219670" value="2.0.86">2.0.86</option> <option data-id="11000219671" value="2.0.85">2.0.85</option> <option data-id="11000219672" value="2.0.84">2.0.84</option> <option data-id="11000219673" value="2.0.83">2.0.83</option> <option data-id="11000219674" value="2.0.82">2.0.82</option> <option data-id="11000219675" value="2.0.81">2.0.81</option> <option data-id="11000219676" value="2.0.80">2.0.80</option> <option data-id="11000219677" value="2.0.79">2.0.79</option> <option data-id="11000219678" value="2.0.78">2.0.78</option> <option data-id="11000219679" value="2.0.77">2.0.77</option> <option data-id="11000219680" value="2.0.76">2.0.76</option> <option data-id="11000219681" value="2.0.58">2.0.58</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_club_or_company_name310345_102642-label " for="helpdesk_ticket_cf_club_or_company_name310345_102642">Club or Company name: </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_or_company_name310345_102642]" id="helpdesk_ticket_custom_field_cf_club_or_company_name310345_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_model_102642-label " for="helpdesk_ticket_cf_model_102642">Bike Model:</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model_102642]" id="helpdesk_ticket_custom_field_cf_model_102642"><option value="">...</option> <option data-id="11000219641" value="Stages Solo">Stages Solo</option> <option data-id="11000219642" value="Les Mills Virtual Bike">Les Mills Virtual Bike</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number488191_102642-label " for="helpdesk_ticket_cf_serial_number488191_102642">Serial number (located on the sticker on the inside of the rear leg of the bike):</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number488191_102642]" id="helpdesk_ticket_custom_field_cf_serial_number488191_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_club_or_company_name667892_102642-label " for="helpdesk_ticket_cf_club_or_company_name667892_102642">Club or Company name:</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_or_company_name667892_102642]" id="helpdesk_ticket_custom_field_cf_club_or_company_name667892_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_production_down_102642-label " for="helpdesk_ticket_cf_production_down_102642">Production Down</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_production_down_102642]" id="helpdesk_ticket_custom_field_cf_production_down_102642"><option value="">...</option> <option data-id="11000258211" value="Cannot Run Class">Cannot Run Class</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_product_type_102642-label " for="helpdesk_ticket_cf_product_type_102642">Product Type</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_type_102642_11000219550" name="helpdesk_ticket[custom_field][cf_product_type_102642]"><option value="">...</option> <option value="Stages Flight studio">Stages Flight studio</option> <option value="Stages Flight web">Stages Flight web</option> <option value="Stages Flight mobile app">Stages Flight mobile app</option> <option value="Flight Control app">Flight Control app</option> <option value="Stages Studio Lite/Pro/Pro+">Stages Studio Lite/Pro/Pro+</option> <option value="Stages Studio Now">Stages Studio Now</option></select><div class="level_2"><label class="">Product Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_detail_102642_11000219550" name="helpdesk_ticket[custom_field][cf_product_detail_102642]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_type_102642_11000219550').nested_select_tag({"data_tree":[["Stages Flight studio","Stages Flight studio",[]],["Stages Flight web","Stages Flight web",[]],["Stages Flight mobile app","Stages Flight mobile app",[]],["Flight Control app","Flight Control app",[["Android","Android",[]],["iOS","iOS",[]]]],["Stages Studio Lite/Pro/Pro+","Stages Studio Lite/Pro/Pro+",[]],["Stages Studio Now","Stages Studio Now",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"11000219550","subcategory_id":"helpdesk_ticket_custom_field_cf_product_detail_102642_11000219550"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_club_or_company_name5974_102642-label " for="helpdesk_ticket_cf_club_or_company_name5974_102642">Club or Company name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_or_company_name5974_102642]" id="helpdesk_ticket_custom_field_cf_club_or_company_name5974_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_pedal_model_102642-label " for="helpdesk_ticket_cf_pedal_model_102642">Pedal Model</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_pedal_model_102642]" id="helpdesk_ticket_custom_field_cf_pedal_model_102642"><option value="">...</option> <option data-id="11000219603" value="SP2">SP2</option> <option data-id="11000219602" value="SP3">SP3</option> <option data-id="11000255066" value="SP4">SP4</option> <option data-id="11000219604" value="Dual-sided (RPS)">Dual-sided (RPS)</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_club_or_company_name_102642-label " for="helpdesk_ticket_cf_club_or_company_name_102642">Club or Company name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_club_or_company_name_102642]" id="helpdesk_ticket_custom_field_cf_club_or_company_name_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number468769_102642-label " for="helpdesk_ticket_cf_serial_number468769_102642">Serial number(s) Serial number (located on the sticker on the inside of the rear leg of the bike):</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number468769_102642]" id="helpdesk_ticket_custom_field_cf_serial_number468769_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number746782_102642-label " for="helpdesk_ticket_cf_serial_number746782_102642">Serial number:</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number746782_102642]" id="helpdesk_ticket_custom_field_cf_serial_number746782_102642" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_serial_number921795_102642-label " for="helpdesk_ticket_cf_serial_number921795_102642">Serial Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number921795_102642]" id="helpdesk_ticket_custom_field_cf_serial_number921795_102642" /> </div> </div>