If you are unable to calibrate your power meter due to an error message or error code within the head unit, please see the following instructions to help determine the next step to resolve the error and properly set the zero offset of your power meter.
TABLE OF CONTENTS
Garmin error codes
Error Code #
Rotate the power meter to re-awaken it and ensure the power meter is paired/connected to your head unit and re-attempt the zero reset.
Simply attempt zero reset again. If the code remains after several attempts please submit a new ticket with Stages Cycling- Technical Support.
Power meter crank not in proper position (straight down); see figure below.
Proper position for calibration:
Note: If you are getting the Error 32 message when the crank is positioned vertically, please remove the battery for 10 seconds and re-insert it to reset the unit, and try the calibration again.
If you receive an error in the StagesApp while calibrating, please take a screenshot or note the error that occurs. You may need to reset the unit and attempt calibration again, but if you are unable to resolve this error, please create a new ticket with Stages Cycling informing us of the stated error for the next step.
For position-based errors, please see the above diagram for the correct crank position.
StagesPower Android App Calibration Failure
Non-Responsive Zero Reset
A LR power meter will only zero reset if both sides are present. One side may need a new battery if this non-result is present. If using either Left or Right power meter separately, they must be unlinked via Stages Power app.
- Open the Stages Power app on your compatible mobile device.
- Select the left and right side power meters from the discoverable devices list and then hit Connect.
- From the main screen, select Pair Tools, then select Link to connect the two sensors.
Note: Once two meters are linked as a LR unit, only the left power meter’s ANT+ ID will be visible when searching for new sensors. Only the left needs to be paired to your head unit.
- To use the power meters separately, repeat this process and select Unlink from the tools page of the app.
Still Need Help?
For additional help, please open up a support ticket with Stages Cycling or visit your nearest Stages Cycling dealer for assistance.