Here are the most common issues experienced when trying to install and use our mobile app, StagesPower (Link: Android / iOS).
No eligible devices for app install
StagesPower app for Android currently requires an operating system of Android 4.4 or better. To check for your firmware version, please follow these steps:
Settings > More > About device > Android Version
To check for updates, select Software update. Follow device instructions for update to see if your device is eligible to update to Android version 4.4 or newer.
Not a Bluetooth Compatible Device
The StagesPower app uses Bluetooth 4.0. When installed on older devices, it is not able to connect to the StagesPower meter via Bluetooth and may display a message that states "Not a Bluetooth Compatible Device" (though an older, incompatible version of Bluetooth is likely present on your device). On these devices, it is possible to use an ANT+ adapter where available to connect to the power meter, however it will not be possible to update the firmware when connected via ANT+.
For iOS devices, the implementation of Bluetooth 4.0 began with the iPhone 4S and the iPad 3.
Other problem?
For additional help, please open up a support ticket with Stages Cycling or Stages Cycling Europe or visit your nearest Stages Cycling dealer for assistance. Click here for Dealer Locator (Global) / Dealer Locator (Europe).