If you are having issues connecting your smartphone to your Stages Power meter, there are a couple of likely causes to eliminate to troubleshoot the issue and get you connected to the Stages Cycling app where you can update firmware, check battery status, etc. On all devices, the quickest first step is to turn Bluetooth on and off and retry the connection.
Check for LED light
If your power meter is awake and broadcasting, a green LED light will flash from the housing. All Gen 3 power meters have an LED light located at the center of the power meter housing. Note that Gen 1 and Gen 2 power meters do not have this feature.
See: What does the LED light on the new Stages Power meters indicate? for more information on the LED light.
If you do not see a blinking LED when awakening your power meter, please install a new CR2032 battery to your power meter and then retry the pairing in the Stages Cycling app.
Reset your phone's Bluetooth connection before retrying the pairing process. On your device, go to the settings menu, select Bluetooth (may be located under Connections), and toggle Bluetooth off, then on again. Retry pairing to the Stages Cycling app.
Clear paired sensors
If you have previously connected to your Stages Power meter, but it is no longer connecting, you can remove it from your phone's Bluetooth pairing list in order to start fresh.
Bluetooth head units
Gen 3 Stages Power meters can now be connected to up to 2 Bluetooth devices simultaneously (as of firmware version 1.8.0). However, if you are running older firmware, your power meter may not have this capability. Before attempting to connect to the Stages Cycling app, make sure your Bluetooth-enabled head unit is powered off and not connected to the head unit. Open the Stages Cycling app and go to Devices. Select Add Device and tap the power meter option.
If your power meter's signal populates, select it and pair it to the Stages Cycling app. A red exclamation icon will populate on the firmware version indicating that it is out of date and needs to be updated. Tap on Firmware and select Update to begin updating the power meter's firmware.
If you are using a Gen 1 or Gen 2 power meter, it will only be able to connect to 1 Bluetooth device at a time. In this case, we recommend utilizing the ANT+ connection if you would like to use the Stages Cycling app while connected to your head unit.
Reset power meter
If your power meter still continues to remain undiscoverable, you may need to perform a hard reset on the power meter itself. To perform a hard reset, open up the battery compartment (for a Dual crankset, perform the hard reset on the Left meter). Remove the battery and use it to connect the power meter's negative and positive terminals for a few seconds.
Re-install the battery and see if the Green LED light flashes like in the above section. Try pairing again to the Stages Cycling app.
Need further assistance?
If your power meter is still undiscoverable after all the steps or for additional help, please open up a support ticket with Stages Cycling.