TABLE OF CONTENTS

Issue

The StagesBike is extremely difficult to pedal and does not respond to any input. Unplugging the bike makes all resistance go away.


Explanation

There are some rare cases in which assembly of the bike or other circumstances can cause the StagesBike brake to give 100% resistance regardless of input. 


Troubleshooting

Check the following to see if there is a simple solution to the issue on your bike.


Power cycle the bike

Unplug the power cord from the bike for 30 seconds and then plug it back in. Removing the bike from external power allows the system to restart.SB20 power outlet unplugged

Reset user settings on StagesBike

Reset the bike settings, which are saved in the Stages Cycling app and sent back to the bike upon connection, by following these steps:

  1. Disconnect all apps from the StagesBike (disabling Bluetooth will ensure there is no connection).
  2. Press and hold the two auxiliary buttons on the shift hoods at the same time for 6 seconds.
    Diagram of SB20 shifters with arrows pointing to the inward most shifter buttons
  3. Power cycle the bike by removing the power cord from the bike and waiting 30 seconds before plugging it back in.
  4. Pedal the bike to see if the issue is resolved.
  5. Open the Stages Cycling app and go to Devices > StagesBike > Setups > Select your virtual setup > Scroll to the bottom and toggle the brake setting off and on.Gearing setup in the Stages Cycling app with Brake button on

Re-program firmware to the StagesBike

You can set the StagesBike to a mode where it will allow updating the firmware again:

  1. Delete the StagesBike from your Stages Cycling app by tapping the menu icon on the upper right and then Forget device.
  2. Unplug the bike at the back leg.
  3. Press and hold the top left shift button.
  4. While holding, plug in the bike. Continue holding the shift button for 3-4 seconds and then release.
  5. The bike will power on and advertise as StagesBike DFU.
  6. Use the Stages Cycling app to pair to the bike the same way you would a new bike - it will now show up as StagesBike DFU:Stages Cycling app setup page with StagesBike-DFU
  7. Tapping on this device will prompt an update, select Update:Stages Cycling app updating firmware on setup screen
  8. The app will update the firmware on the StagesBike. When the update is complete, return to the pairing menu to connect to the bike. Stages Cycling app Devices page with StagesBike connected
  9. Pedal the bike to see if the issue is resolved. 


Contact support

If none of these steps resolved the issue, please contact Stages Cycling customer support by starting a new ticket or give us a call at 1-800-778-7218.