Troubleshooting Help

Having an issue with your Stages? Please check out some of the following topics to see if there is a solution.

Battery Life
The Stages Power meter's battery life is estimated at just over 200 hours. The power meter is motion activated and will broadcast regardless of whethe...
Fri, 17 Jan, 2020 at 1:23 PM
I'm experiencing drop outs in my power readings
If you are experiencing missing data while riding or seeing 0w (or --w on Garmin head units) displayed while pedaling for intermittent periods of time, t...
Fri, 17 Jan, 2020 at 12:51 PM
My zero offset value changed. How do I know if it's correct?
The Stages Power meter zero offset or calibration value is the point in which your power meter interprets the crank to have zero weight on it. When you cali...
Fri, 17 Jan, 2020 at 12:37 PM
I'm not getting any readings from my Stages Power meter
If you are riding with your power meter, but are not getting any readings displayed on the head unit, there are several things to check to determine the iss...
Fri, 17 Jan, 2020 at 12:55 PM
How to use a magnet to correct cadence
Gen 3 Stages Power meters have two additional features that can be utilized for improved cadence readings in less common riding situations, gyroscope featur...
Thu, 12 Mar, 2020 at 11:12 AM
What do I do if my battery cover is broken?
Note: This article refers to the battery cover for our first generation power meters, as pictured below. The Stages Power Meter battery door should have ...
Fri, 17 Jan, 2020 at 1:02 PM
I can't get my power meter to pair or connect (Existing Unit)
This topic is intended for existing power meters which have worked previously, but are now unable to connect. For new power meter set up issues, click here....
Mon, 13 Jul, 2020 at 12:23 PM
I can't get my power meter to pair (New Power Meter)
If you are installing and pairing your Stages Power Meter for the first time and are having trouble, please see the following subtopics to help find a solut...
Fri, 17 Jan, 2020 at 12:48 PM
I'm getting an error or failure when I calibrate
If you are unable to calibrate your power meter due to an error message or error code within the head unit, please see the following instructions to help de...
Fri, 17 Jan, 2020 at 12:41 PM
I can't find my power meter on the Stages Power app
If you are having issues connecting your smart phone to your Stages Power meter, there are a couple likely causes to eliminate to troubleshoot the issue and...
Fri, 17 Jan, 2020 at 1:08 PM