Stages SB20 smart bike has 100% resistance

TABLE OF CONTENTS

• Issue
• Explanation
• Troubleshooting
  • Power cycle the bike
  • Reset user settings on your smart bike
  • Reprogram the firmware on the bike
• Contact support

Issue

The Stages smart bike is extremely difficult to pedal and does not respond to any input. Unplugging the bike makes all resistance go away.

Explanation

There are some rare cases in which assembly of the bike or other circumstances can cause the bike's flywheel brake to give 100% resistance regardless of input. 

Troubleshooting

Check the following to see if there is a simple solution to the issue on your bike.

Power cycle the bike

Unplug the power cord from the bike for 30 seconds and then plug it back in. Removing the bike from external power allows the system to restart.

Reset user settings on your smart bike

Reset the bike settings, which are saved in the Stages Cycling app and sent back to the bike upon connection, by following these steps:

1. Disconnect all apps from the bike (disabling Bluetooth will ensure there is no connection).
2. Press and hold the two auxiliary buttons on the shift hoods at the same time for 6 seconds.
   
3. Power cycle the bike by removing the power cord from the bike and waiting 30 seconds before plugging it back in.
4. Pedal the bike to see if the issue is resolved.
5. Open the Stages Cycling app and go to Devices > Stages Bike > Setups > Select your virtual setup > Scroll to the bottom and toggle the brake setting off and on.

Contact support

If none of these steps resolved the issue, please contact Stages Cycling customer support by starting a new ticket.