TABLE OF CONTENTS

Issue

StagesBike will not show up in the pairing list in Zwift mobile apps. For desktop apps please see StagesBike not connecting to Mac or PC on Zwift.


Explanation


Zwift uses Bluetooth Low Energy (BLE) (and sometimes ANT+) to search for devices that it can either control or get data from. You may want to visit Zwift's support page about troubleshooting BLE and ANT+ in association with this article.


The StagesBike should be available as 3 separate device types in Zwift: 

  1. Power
  2. Cadence
  3. Controllable


Any time the StagesBike does not appear as one or any of these devices, you should follow the tips on this article to help locate a solution. 

Before troubleshooting

Before getting into the troubleshooting steps, make sure the following apply to you:


Troubleshooting

Each of the following sections describes steps to take to resolve the issue with Zwift. Once issues are resolved, we recommend that you connect to the StagesBike as all 3 data sources (Power, Cadence, and Controllable):


Power cycle the StagesBike

Unplug the power connector from the bottom of the bike:

On your device

  1. Turn off BLE on your device and then turn it back on again.
  2. Restart Zwift and try pairing again.

If you still do not see the StagesBike #### in the list of devices in Zwift, move on to the next section.


Check Bluetooth permissions

Make sure Bluetooth is turned on and that Bluetooth permissions are allowed. This includes Location Services for Android devices. App permissions can be checked within your device's app settings.

 

Is the bike paired to another device?

Check any device that may be paired to the StagesBike. As of StagesBike firmware 1.9.0, two different devices can be connected to the StagesBike at once. Make sure other family members who may have the StagesLink app are not currently connected to the bike.


Still not working?

Here are a few more things to check.


Reset user settings on StagesBike

You can reset the bike settings, which are always saved in the Stages Link App and sent back to the bike upon connection, by following these steps:

  1. Disconnect all apps from the StagesBike (or temporarily turn off Bluetooth on other devices). 
  2. Press and hold the 2 auxiliary buttons on the shift hoods at the same time for 6 seconds.
  3. Power cycle the bike again.
  4. Retry searching for the bike.

Reprogram firmware

By placing the StagesBike in DFU mode, you are able to reinstall the latest firmware. 

  1. Delete the bike from your Stages Link app by tapping the trash can icon on the bike settings page. 
  2. Unplug the bike at the back leg.
  3. Press and hold the top left shift button.
  4. While holding, plug in the bike, release the shift button after a few seconds of the bike being plugged in
  5. The bike will power on and advertise as StagesBike DFU.
  6. Use the Link app to pair to the bike the same way you would a new bike, but this time tap the bike that says it is StagesBike DFU:
  7. Tapping on this device will prompt an update, select Ok:
  8. The app will load the latest firmware on the StagesBike. 
  9. Repeat the pairing process. 

Contact support

If none of these troubleshooting tips resolved your issue, please submit a new ticket